Refer to Windows and Mac hardware requirements for details of server hardware requirements.
More details on configuration of the UPS is contained below.
Do you have sufficient in-house ICT capacity to do the rest of the server installation yourself?
However, we know that if the server is not installed and configured correctly, the mSupply software and your medical supplies data is vulnerable. Therefore, in most instances, we end up playing a significant role in installing and configuring the mSupply Server.
Over recent years, with the development of reliable and relatively low-cost cloud based server solutions, more and more mSupply client / server installations have used a cloud based server. In many cases, Sustainable Solutions has provided this cloud based server as a separate service, thus relieving you of any responsibility for installation, configuration and management of the mSupply Server hardware.
Set up the physical hardware including
There are a number of miscellaneous server tweaks that we recommend:
The PC can sometimes have the incorrect decimal symbol (e.g. $2,000,00 instead of $2,000.00).
You can update the decimal symbol through your regional settings. Start by opening Control Panel and choose Change date, time or number formats (as shown below).
You will have the Region window appear. Click Additional settings… in the bottom right.
You will now see the Customise Format window. Select the Decimal symbol drop-down list, and select the desired decimal symbol - for most countries, the default is a full stop.
Click Apply to save these changes!
Microsoft keeps changing how these settings are accessed. You'll likely need to hunt around to find them
Be sure to set the correct regional settings, particularly if this is a cloud server which may be physically located in a different region to the country where the server will be used…
Even if you chose the correct keyboard (normally US) during setup, another keyboard (like the UK keyboard) can sometimes still be the default keyboard. Check this by trying to type the @
character… To fix this, you will need to:
English (Australia)
). This will auto select US keyboard
Only follow this step if the mSupply Client requires user permission every time to run. In that case, you may need to do the following to avoid the UAC popup:
User Account Control (UAC) can interfere with 4D - refer 4D Knowledgebase: Tech Tip: Windows UAC and the "Program Files" directory, so, we need to turn it off - refer https://social.technet.microsoft.com/wiki/contents/articles/13953.windows-server-2012-deactivating-uac.aspx
1
to 0
in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\systemAfter installation, if mSupply fails to start, then it's quite possible that the Language setting needs to be changed. Not all Windows OS languages are supported by the 4D database that mSupply is built on. Unfortunately, 4D does not maintain a list of unsupported languages.
For example with regional format setting of English (Nigeria) it is known that mSupply will not start.
The solution is to change the regional format setting to something more common like English (United Kingdom) or English (US):
For language tab, Drag and drop “English (United States)” at the top of the preferred list:
Known unsupported languages include:
If you discover other unsupported languages, please let us know, and we'll update this list!
These steps need to be followed by the steps in 20.02 mSupply client/server installation part 2 and 20.03 mSupply client/server installation part 3
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