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admin:server_troubleshooting [2018/08/27 03:12] – [Service not running] mark | admin:server_troubleshooting [2021/10/08 11:14] (current) – Gary Willetts | ||
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- | {{indexmenu_n> | + | {{indexmenu_n> |
- | ====== Server troubleshooting ====== | + | ====== |
===== Service not running ===== | ===== Service not running ===== | ||
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If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running. | If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running. | ||
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{{ : | {{ : | ||
- | Look for the service named 4D. THe status should be " | + | Look for the service named 4D. The status should be " |
{{ : | {{ : | ||
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If it doesn' | If it doesn' | ||
- | ===== mSupply Client software can not see the mSupply Server? | + | ===== mSupply Client software can not see the mSupply Server? ==== |
- | <WRAP center round alert 60%> | + | Refer [[admin: |
- | Server is not visible? | + | |
- | + | ||
- | * To make it easy for you to connect, mSupply Server publishes details about available servers on a specific port. It is quite possible that products such as "Zone Alarm" and " | + | |
- | * Of course, it may be possible that the mSupply Server | + | |
- | * Lastly, the Windows firewall may be blocking the Server publishing it's presence - see below. | + | |
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- | </ | + | |
===== Sync not working ===== | ===== Sync not working ===== | ||
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* If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to '' | * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to '' | ||
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- | // Previous: [[admin: | ||
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