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faq:install_remote_support_software [2022/03/09 08:31] – [Installing the TeamViewer Host customised for mSupply] Rachana Kunwar | faq:install_remote_support_software [2024/03/27 04:12] (current) – [Installing the TeamViewer Host customised for mSupply] Nick Pendergrast | ||
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===== Installing the TeamViewer Host customised for mSupply ===== | ===== Installing the TeamViewer Host customised for mSupply ===== | ||
- | - **Uninstall** - if TeamViewer is already installed on the machine you will need to uninstall it. | + | 1. **Uninstall** - if TeamViewer is already installed on the machine you may need to uninstall it. |
- | | + | |
+ | 2. **Change the Computer Name** to something meaningful <wrap em> | ||
+ | <WRAP center round important 60%> | ||
The TeamViewer Host module appears to only use the first <wrap em> | The TeamViewer Host module appears to only use the first <wrap em> | ||
</ | </ | ||
- | * To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...** | + | 3. To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...** |
- | * //Note that the Computer description is NOT the Computer Name// | + | |
- | - **Download** and save the zip file at the following link https:// | + | |
- | - **Extract** the files from the Teamviewer_Support_deployment.zip file onto the host computer{{ : | + | |
- | - **Open** the folder you saved the three files to | + | |
- | - **Run as administrator** - //**right click**// on the file '' | + | |
- | If the above window does not appear, the full installation has not completed. | + | |
- | </ | + | |
- | - **Notify Sussol** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the computer name that you gave the machine in step 4 above. | + | |
- | - **Recommendation Browser** : <WRAP center round tip 60%> | + | |
- | It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports " | + | |
- | </ | + | |
+ | 4. //Note that the Computer description is NOT the Computer Name// | ||
- | | // | + | 5. **Download** and save the zip file at the following link https://www.msupply.org.nz/ |
+ | |||
+ | 6. **Extract** the files from the Teamviewer Deployment March 2024.zip file onto the host computer. | ||
+ | {{ :faq:screenshot_2024-03-27_at_3.01.34 pm.png? | ||
+ | |||
+ | 7. **Open** the folder you extracted | ||
+ | |||
+ | 8. **Run as administrator** - //**right click**// on the file '' | ||
+ | If the above window does not appear, the full installation has not completed. | ||
+ | </ | ||
+ | |||
+ | 9. **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em> | ||
+ | <WRAP center round tip 60%> | ||
+ | It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports " | ||
+ | </ | ||
---- struct data ---- | ---- struct data ---- | ||
pagestatus.status | pagestatus.status | ||
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