1.03. Who uses mSupply?

This list isn't exhaustive.

All sites are multi-user with the number of sites x number of concurrent users at each site in brackets unless denoted by SU (=“Single User”) after the name.

Our 3 largest users are:

Country	Total Sites	Desktop Sites	Mobile Sites
Myanmar	639	559	80
Côte d'Ivoire	1215	419	796
Papua New Guinea	447	42	405

Africa (16 countries)

Angola

Went live at CECOMA (their CMS) in September 2023)

Côte d'Ivoire

Designated national system

Type of system: WMS & ELMIS

As of December 2021: over 700 sites- mixture of desktop and mobile

30 sites with World Bank funding from 2021

Djibouti

Went live at 14 sites May 2023

Democratic Republic of Congo

Cordaid (3)

Gambia

Gambia Central Medical Stores (14)

Ghana

Central Medical Stores (5)

Status 2015: CMS was destroyed in a fire in 2014, and the project has been on hold since then.

Niger

2 regional warehouses managed by Chemonics (SU) - 2020

Nigeria

Six Government state stores (6 x 3)

Ten Government stores managed by Axios (10 x 2)

Axios HQ, Abuja (4)

Axios uses mSupply synchronisation to connect sites that don't have full time internet access. This system has been in use since 2010, and continues to function well.

FCMS Store, Lagos (5)

Jigawa CMS

From March 2016: 20 new users spread over 6 states (Kaduna, Katsina, Zamfara, Kano, Jigawa, Yobe)

Private non-pharmaceutical supplier, Lagos (STIL)(SU)

UNFPA warehouse, Lagos (5 users) - 2021

Liberia

Axios: 1 site synchronising to a central server

Liberia MoH: 11 sites being consolidated to a single mSupply installation Dec 2016

using EPI module: yes

Malawi

Orant Charities (SU). From 2017.

Nkhoma Hospital Pharmacy Department. From 2015

Mali

UNFPA Open mSupply pilot, December 2024 onwards

Sāo Tomé and Principe

Designated national system

Type of system: WMS & ELMIS

National supply chain system (10 users 2021, expanding to 40 users in 2022)

Sierra Leone

Designated national system

Type of system: WMS & ELMIS

MRC (SU)

Crown Agents Ebola Response and Free Health care distribution (20) - several stores around Freetown running from a single cloud server.

National Pharmaceutical procurement unit (2017). Central server with 18 users, 13 regional sites, et al.

LSHTM Ebovac (2017). Server with 5 users.

South Sudan

Designated national system

Type of system: WMS & ELMIS (expanding to ELMIS H2 2022)

MoH Central Medical Stores (5 users)

Expanding to whole country in 2022

UNDP Juba (5 users)

Zambia

Churches Health Association (4 users)

Zanzibar

ZILS (5 users)

this system employs an EDI interface to pick up orders sent to a dropbox folder from the Zanzibar LMIS system and incorporates it into mSupply

expanding to Pemba in 2022

Pacific (15 countries)

Cook Islands

Desktop Sites (5) - 2018

Mobile Sites (10) - 2018

using EPI module: yes

Federated States of Micronesia (FSM)

7 users at CMS/main hospital - 2012

Kingdom of Tonga

Central Pharmacy Medical Stores (3)

Vaiola Hospital (4)

Haapai Hospital (SU)

Vava'u Hosptial (SU)

'Eua Hospital (SU)

Mobile (11)

National Covid 19 vaccination program run using mSupply mobile - 2021

using EPI module: yes

Kiribati

Designated national system

Type of system: WMS & ELMIS & Covid Vaccination Record

Tungaru Hospital (9)

3 34 sites using mSupply mobile

National Covid 19 vaccination program run using mSupply mobile

using EPI module: yes

Marshall Islands

Ministry of Health/Majuro Hospital (2)

Nauru

Central Hospital and Stores (6 users)

Palau

3 sites including CMS- went live in 2022.

Papua New Guinea

National Department of Health

Designated national system

Type of system: WMS & ELMIS

Central server (cloud hosted) with 12 client users

28 Sync server sites (Area medical stores (AMS), provincial hospitals) with 118 client users

13 Single-User desktop sync sites (district hospitals)

105 Mobile sites (Health centres)

300 Mobile sites (UNICEF) 2022

using EPI module: yes

Burnett Institute

8 mobile sites (Strive project)

Solomon Islands

Designated national system

Type of system: WMS & ELMIS

National Medical Stores (14 users + Web server + Tender module)

National Referral Hospital (4)

mSupply mobile- 50 Second Level Medical Stores (phased installation from October 2016)

Tokelau

3 sites covering country - 2018

Tuvalu

Princess Margaret Hospital (2)

Vanuatu

Designated national system

Type of system: WMS & ELMIS

Central Medical Stores (2)

Vila Central Hospital Pharmacy and Store (3)

Lenekel Hospital (2)

Norsup Hospital (2)

Luganville Hospital (2)

using EPI module: yes

Fiji

Designated national system

Type of system: WMS & ELMIS

National deployment to over 180 sites started October 2020.

Aspen Hospitals x 2

Samoa

Nationwide deployment (approx 18 sites) started July 2020 - completed 2022

Using mSupply Coldchain for monitoring fridges, including receiving Telegram alerts for breaches.

Niue

Using mSupply for pharmacy store and all dispensing.

Using mSupply Coldchain for monitoring fridges

Asia (3 countries)

India

Meyer Free Clinic

Nepal

INF (3 sites- SU)

MSMT (SU)

Patan Hospital (SU)

Lal Gadh Hospital

Gurkha Welfare scheme (26 sites, SU) Funders: DFID, GWT

Afghanistan

Six NGOs responsible for medicine distribution in provinces synchronise data back to a management server in Kabul (July 2016). Includes automated generation of a multi-workbook Excel spreadsheet that includes macros that submit data to a Ministry of Health database.

UNDP warehouse (2019- 5 users)

CMS warehouse (2019- 5 users)

South-East Asia (4 countries)

Cambodia

World Mate Emergency Hospital

WMEH Warehouse

Laos

Designated national system

Type of system: WMS & ELMIS

186 sites (complete Nation implementation) using mSupply synchronisation

Myanmar

Designated national system

Type of system: WMS & ELMIS

31, no 42 150 362 639 sites using synchronisation to connect to a cloud server, with plans to extend to 3000 sites over the next few years.

Medical Action Myanmar (Dec 2017) - 25 mobile sites connecting to a cloud server running mSupply.

UNICEF funded EPI program - approx 350 sites starting 2021

using EPI module: yes

Zenith TRI (2022 onwards): another ~40 sites on a separate system serving NGOs

Timor-Leste

Ministry of Health

Designated national system

Type of system: WMS & ELMIS

Sites

SAMES (10)

Hospital Nacionale Guido Valedares (5)

Dili Central Medical Services (Mobile)

100 mSupply mobile sites (expanding to over 300 in 2022)

National Laboratory, Dili & 5 regional laboaratory sites

Menzies Health

Central laboratory

8 remote laboratory sites

Americas (2 countries)

Haiti

National warehouse run by Chemonics (2021)

National Logistics System (2023/24)

USA

SafeNetRx (was Iowa Prescription drug corporation)

users: 2

Web server: clients from all over Iowa place orders using the mSupply web interface

SafeNetRx are the largest non-governmental supplier of free medicines in the USA.

Europe and the United Kingdom (1 country)

United Kingdom

UK Microbiological Products supplier (Private company). Since 2012

Crown Agents

Specialist system with 20 users. Was running emergency Ebola Response Programme for DFID, including management of a UK based warehouse with air freight deliveries to Africa. Now managing a distribution programme in South Sudan.

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