Differences

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--- faq:microsoft_print_to_pdf_issue [2026/04/29 09:36] – Romisha Thapa
+++ faq:microsoft_print_to_pdf_issue [2026/05/01 11:22] (current) – [Resolution] Ujwal Khatry
@@ Line 1: / Line 1: @@
+{{indexmenu_n>133}}
 ====== 28.16. Microsoft Print To PDF Issue ======
-The recent windows 11 update, especially, 24H2 and 25H2 have a known bug where the "microsoft print to pdf" features stopped working in result affecting print preview in pdf in mSupply.
+The recent windows 11 update, especially, 24H2 and 25H2 has a known bug where the "microsoft print to pdf" printer driver stopped working, which as a result affected the print preview and creation pdf documents from within mSupply.
+mSupply reports and print form could no longer be generated due to `Microsoft Print To PDF` not functioning as before.
 ====== Affected versions both windows and mSupply ======
@@ Line 7: / Line 11: @@
   - mSupply Version prior to v8.08.18
 Below is the sample Image of the Issue:
-{{ :faq:no_data_to_report.png?900 }}
+{{ :faq:no_data_to_report.png?500 }}
 ====== Resolution ======
- ** * Step : 1**
+  * Upgrade the mSupply to the version v8.08.18 or later
-- Upgrade the mSupply to the version v8.08.18 or later
+  * This version allows the use of printer preview.
-- This version allows the use of printer preview.
+  * **Remove the `Microsoft to PDF` driver**
- ** * Step : 2**
-Check if "Microsoft XPS Class Driver" exists. If not,
-**Method 1 : Add Via Optional Feature**
+ ** Method 1 : Convert the `Microsoft Print to PDF` to a "Microsoft XPS Class Driver" **
-  - Press windows+R and type - //optionalfeatures// - and enter.
+  - Go to **//Printer and scanner setting//**
-  - Look for "Microsoft XPS Class Driver" in the list
+  - Click on **Microsoft Print to PDF -> Go to Printer Properties -> Advances**
-  - Check Ok
+  - Click on the `Drivers` list and choose **Microsoft XPS Class Driver**
-  - Restart your PC.
+    - - Or click on the `New Driver...` button and Choose **Microsoft -> Microsoft XPS Class Driver**
+  - Click Apply and Ok
+  - **See that the print driver name changes to "Microsoft XPS Class Driver"**, the `Microsoft Print to PDF` driver now no longer exist !
+  - Test mSupply to see that the print preview and PDF creation works.
+{{ :faq:microsoft_print_to_pdf-driver_change-2026-05-01-16-30-37.png?400 |}}
+Check if "Microsoft XPS Class Driver" exists (**//Settings -> Bluetooth & Scanner -> Printer & Scanner//**). If not,
 **Method 2 : Manual add via Printer Setting**
@@ Line 30: / Line 39: @@
   - Choose **Microsoft -> Microsoft XPS Class Driver**
+**Method 3 : Add Via Optional Feature**
+  - Press windows+R and type - //optionalfeatures// - and enter.
+  - Look for "Microsoft XPS Class Driver" in the list
+  - Check Ok
+  - Make sure "Microsoft Print to PDF" is un-checked
+  - Restart your PC.
+<WRAP center round tip 60%>
+In all instances we must make sure that the `Microsoft Print to PDF` driver no longer exist.
+</WRAP>