faq:microsoft_print_to_pdf_issue

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faq:microsoft_print_to_pdf_issue [2026/04/29 09:57] – Romisha Thapafaq:microsoft_print_to_pdf_issue [2026/05/01 11:22] (current) – [Resolution] Ujwal Khatry
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 ====== 28.16. Microsoft Print To PDF Issue ====== ====== 28.16. Microsoft Print To PDF Issue ======
  
-The recent windows 11 update, especially, 24H2 and 25H2 have a known bug where the "microsoft print to pdf" features stopped working in result affecting print preview in pdf in mSupply. +The recent windows 11 update, especially, 24H2 and 25H2 has a known bug where the "microsoft print to pdf" printer driver stopped working, which as a result affected the print preview and creation pdf documents from within mSupply. 
 + 
 +mSupply reports and print form could no longer be generated due to `Microsoft Print To PDF` not functioning as before.  
  
 ====== Affected versions both windows and mSupply ====== ====== Affected versions both windows and mSupply ======
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   - mSupply Version prior to v8.08.18   - mSupply Version prior to v8.08.18
 Below is the sample Image of the Issue:  Below is the sample Image of the Issue: 
-{{ :faq:no_data_to_report.png?900 }}+{{ :faq:no_data_to_report.png?500 }}
  
 ====== Resolution ====== ====== Resolution ======
- ** * Step : 1**  +  * Upgrade the mSupply to the version v8.08.18 or later  
-- Upgrade the mSupply to the version v8.08.18 or later  +  * This version allows the use of printer preview.  
-- This version allows the use of printer preview. +  * **Remove the `Microsoft to PDF` driver**
  
- ** * Step : 2** 
-Check if "Microsoft XPS Class Driver" exists (**//Settings -> Bluetooth & Scanner -> Printer & Scanner//**). If not,  
  
-**Method 1 : Manual add**+ ** Method 1 : Convert the `Microsoft Print to PDF` to a "Microsoft XPS Class Driver" **
   - Go to **//Printer and scanner setting//**   - Go to **//Printer and scanner setting//**
-  - Click on **Microsoft Print to PDF -> Go to Printer Properties -> Advances -> New Driver** +  - Click on **Microsoft Print to PDF -> Go to Printer Properties -> Advances** 
-  - Choose **Microsoft -> Microsoft XPS Class Driver**+  - Click on the `Drivers` list and choose **Microsoft XPS Class Driver** 
 +    - - Or click on the `New Driver...` button and Choose **Microsoft -> Microsoft XPS Class Driver** 
 +  - Click Apply and Ok 
 +  - **See that the print driver name changes to "Microsoft XPS Class Driver"**, the `Microsoft Print to PDF` driver now no longer exist ! 
 +  - Test mSupply to see that the print preview and PDF creation works.  
 + 
 +{{ :faq:microsoft_print_to_pdf-driver_change-2026-05-01-16-30-37.png?400 |}} 
 + 
 +Check if "Microsoft XPS Class Driver" exists (**//Settings -> Bluetooth & Scanner -> Printer & Scanner//**). If not, 
  
 **Method 2 : Manual add via Printer Setting** **Method 2 : Manual add via Printer Setting**
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   - Look for "Microsoft XPS Class Driver" in the list    - Look for "Microsoft XPS Class Driver" in the list 
   - Check Ok    - Check Ok 
 +  - Make sure "Microsoft Print to PDF" is un-checked
   - Restart your PC.    - Restart your PC. 
  
-**If you are following Method 2 and Method 3** (Also Attached Image for your reference) +<WRAP center round tip 60%> 
-  - Go to **//Printer and scanner setting//** +In all instances we must make sure that the `Microsoft Print to PDF` driver no longer exist.  
-  - Click on **//Microsoft XPS class Driver//** +</WRAP>
-  - Set it to **Default** or  +
-  - Click on //**Microsoft Print to PDF -> Go to Printer Properties -> Advances -> Select Driver Microsoft XPS class Drive**// +
- +
-{{ :faq:print.png?500 }}+
  
  
  • Last modified: 2026/04/29 09:57
  • by Romisha Thapa