Differences

This shows you the differences between two versions of the page.

--- faq:microsoft_print_to_pdf_issue [2026/05/01 11:07] – Ujwal Khatry
+++ faq:microsoft_print_to_pdf_issue [2026/05/01 11:22] (current) – [Resolution] Ujwal Khatry
@@ Line 11: / Line 11: @@
   - mSupply Version prior to v8.08.18
 Below is the sample Image of the Issue:
-{{ :faq:no_data_to_report.png?900 }}
+{{ :faq:no_data_to_report.png?500 }}
 ====== Resolution ======
-- Upgrade the mSupply to the version v8.08.18 or later
+  * Upgrade the mSupply to the version v8.08.18 or later
-- This version allows the use of printer preview.
+  * This version allows the use of printer preview.
-- **Remove the `Microsoft to PDF` driver**
+  * **Remove the `Microsoft to PDF` driver**
- ** *Method 1 : Convert the `Microsoft Print to PDF` to a "Microsoft XPS Class Driver" **
+ ** Method 1 : Convert the `Microsoft Print to PDF` to a "Microsoft XPS Class Driver" **
   - Go to **//Printer and scanner setting//**
-  - Click on **Microsoft Print to PDF -> Go to Printer Properties -> Advances -> New Driver**
+  - Click on **Microsoft Print to PDF -> Go to Printer Properties -> Advances**
-  - Choose **Microsoft -> Microsoft XPS Class Driver**
+  - Click on the `Drivers` list and choose **Microsoft XPS Class Driver**
+    - - Or click on the `New Driver...` button and Choose **Microsoft -> Microsoft XPS Class Driver**
   - Click Apply and Ok
-  - See that the print driver name changes to "Microsoft XPS Class Driver"
+  - **See that the print driver name changes to "Microsoft XPS Class Driver"**, the `Microsoft Print to PDF` driver now no longer exist !
-  - Set the "Microsoft XPS Class Driver" to default
   - Test mSupply to see that the print preview and PDF creation works.
@@ Line 43: / Line 43: @@
   - Look for "Microsoft XPS Class Driver" in the list
   - Check Ok
+  - Make sure "Microsoft Print to PDF" is un-checked
   - Restart your PC.