28.16. Microsoft Print To PDF Issue

The recent windows 11 update, especially, 24H2 and 25H2 have a known bug where the “microsoft print to pdf” features stopped working in result affecting print preview in pdf in mSupply.

Affected versions both windows and mSupply

- Windows 11 24H2 and 25H2 - mSupply Version prior to v8.08.18 Below is the sample Image of the Issue:

Resolution

* Step : 1 - Upgrade the mSupply to the version v8.08.18 or later - This version allows the use of printer preview.

* Step : 2 Check if “Microsoft XPS Class Driver” exists (Settings → Bluetooth & Scanner → Printer & Scanner). If not,

Method 1 : Manual add

Go to Printer and scanner setting

Click on Microsoft Print to PDF → Go to Printer Properties → Advances → New Driver

Choose Microsoft → Microsoft XPS Class Driver

Method 2 : Manual add via Printer Setting

Go to Settings → Bluetooth & Scanner → Printers & Scanners

Click Add Device and Add a new device manually

select Add a local printer or network printer with manual setting

Choose Use an Existing port (LPT1: Printer Port)

Choose Microsoft → Microsoft XPS Class Driver

Method 3 : Add Via Optional Feature

Press windows+R and type - optionalfeatures - and enter.

Look for “Microsoft XPS Class Driver” in the list

Check Ok

Restart your PC.

If you are following Method 2 and Method 3 (Also Attached Image for your reference)

Go to Printer and scanner setting

Click on Microsoft XPS class Driver

Set it to Default or

Click on Microsoft Print to PDF → Go to Printer Properties → Advanced → Select Driver Microsoft XPS class Drive